Support
We're Here for You, 24/7
Existing client or just need a hand? Reach our team any time. Raise a request below, call us, or email — whatever's fastest for you.
Raise a request
Submit a Support Request
Tell us what's going on. Set the priority and we'll route it to the right team.
What to expect
Our Response Targets
Indicative response times by priority for supported clients. Exact SLAs are set in your service agreement.
Response within 1 hour
Production down or business-critical outage.
Response within 4 hours
Major feature or service impaired.
Response within 1 business day
General issues and requests.
Response within 2 business days
Questions, minor changes, and advice.
Dedicated managed-support clients get priority routing and defined SLAs.
FAQ
Support FAQs
Quick answers to common questions about working with our team.
Every engagement starts with a free consultation and a short discovery phase where we understand your goals, systems, and constraints. From there we propose a scoped plan with clear milestones, timelines, and costs, and delivery proceeds in transparent iterations with regular demos and reporting. You always know what has been built, what is next, and what it costs.
We work on fixed-price milestones for well-defined projects, monthly retainers for managed services and ongoing support, and dedicated team models for long-running product development. During discovery we recommend the model that best fits your scope and risk appetite. All pricing is agreed in writing before work begins, with no hidden charges.
Yes. Our support desk operates 24/7, and every managed engagement is backed by a written SLA with defined response and resolution times. Post-launch options range from basic maintenance plans to full managed operations covering monitoring, patching, backups, and enhancements.
Over more than 10 years we have delivered for 500+ clients across manufacturing, retail and distribution, healthcare, financial services, logistics, education, real estate, and professional services. Domain-experienced teams mean we understand your workflows and compliance requirements before the first workshop. If your industry is not listed, our discovery process is designed to close that gap quickly.
Our engineering teams work across modern stacks: React, Next.js, and Node.js on the web; Flutter and React Native for mobile; .NET, Python, and Java on the backend; AWS, Azure, and Google Cloud for infrastructure; and Power BI plus leading AI and machine learning tooling for data and intelligence work. Technology choices are always driven by your requirements and your team's ability to sustain them, never by our preferences.
Reach out by phone, email, or the contact form on this site, and we will schedule a free consultation, in person at our New Delhi office at WeWork Eldeco Centre, Malviya Nagar, or over a video call. We follow up with a written proposal covering scope, timeline, and cost. Most projects kick off within one to two weeks of proposal acceptance.
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