Managed IT Services · Delhi NCR
Managed IT Services That Answer at 2 AM
Helpdesk, servers, cloud, security, and networks — run under one SLA-backed monthly retainer by a New Delhi team that's kept clients for over a decade.
500+ businesses served since 2011 · 99.99% uptime infrastructure · AWS Partner · New Delhi
Sound familiar?
The Four Ways Business IT Quietly Fails
None of these show up on an invoice — which is exactly why they persist.
Your IT vendor only shows up when things break
Break-fix AMCs have no incentive to prevent problems. You pay per incident, downtime is your cost, and nobody is watching the servers between visits.
One IT person carries the whole company
When they're on leave — or they quit — passwords, configurations, and vendor contacts leave with them. That's not an IT setup; it's a single point of failure.
Downtime is treated as normal
The server restarts, the internet drops, billing halts for an hour. Everyone shrugs. Meanwhile the real cost — orders, payroll runs, customer trust — never makes it onto an invoice.
Nobody owns security
Backups untested, updates unpatched, ex-employees' accounts still active. It's fine — until the morning it very much isn't.
What's covered
Everything IT, One Accountable Partner
Helpdesk with real SLAs
A single number and portal for every IT issue, with response times in writing — and a 24/7 desk, because your business doesn't stop at 6 PM.
Proactive monitoring
Servers, networks, and critical applications watched around the clock. We fix what's failing before your team notices it was about to.
Security & backups, owned
Patching, endpoint protection, access reviews, and tested backups — someone accountable for the boring work that prevents catastrophic days.
Cloud & server management
AWS, Azure, and on-premise servers managed under one roof — including cost optimisation, so the cloud bill doesn't quietly creep.
Onsite across Delhi NCR
Remote-first response with engineers who reach your office in Delhi, Gurugram, Noida, Faridabad, or Ghaziabad when hands are needed on hardware.
One fixed monthly retainer
Predictable pricing that replaces the patchwork of AMCs, per-visit charges, and surprise bills. Scale the retainer as you grow.
Managed to a higher standard
A Regulated Lender's Infrastructure. Zero Downtime. Zero Audit Findings.
FinEdge Capital, an NBFC serving 80,000+ borrowers, needed its entire estate moved to AWS and run to RBI and ISO 27001 standards. We migrated it without a minute of client-facing downtime — and the environment we manage since has passed every audit with zero major findings, at 34% lower infrastructure cost.
Read the full case study- 0 min
- Client-facing downtime during migration
- −34%
- Infrastructure cost
- 48h → 45m
- Disaster recovery time
- 0
- Major audit findings since
How we start
From Audit to Always-On
- 01
Free infrastructure audit
Two days, a professional report: where your infrastructure will fail next, what you're overpaying for, and your three highest-risk security gaps.
- 02
Fixed retainer proposal
Scope, SLAs, and one monthly figure in writing — covering helpdesk, monitoring, security, and onsite visits.
- 03
Onboarding & documentation
We document every system, credential, and vendor relationship — so your IT knowledge lives in a runbook, not in one person's head.
- 04
Run, report, improve
24/7 operations with monthly reports on uptime, tickets, and risks — plus a quarterly roadmap so IT keeps up with the business.
FAQ
Managed IT Services — FAQs
Pricing is a fixed monthly retainer based on your user count, servers, locations, and the SLA you need — typically far less than the combined cost of break-fix AMCs, downtime, and one salaried IT generalist. After the free infrastructure audit you get an exact figure in writing, with no per-incident surprises.
Not necessarily — co-managed IT is common. Your internal person keeps day-to-day ownership and local knowledge, while we provide 24/7 monitoring, deep expertise (cloud, security, networking), an escalation path, and cover for leave and attrition. You stop being one resignation away from chaos.
SLAs are agreed in writing per severity level: critical outages get immediate 24/7 response, high-priority issues within the hour, and routine requests on a same or next-business-day cycle. Monthly reports show actual performance against every SLA, so you never have to take our word for it.
An AMC pays a vendor to visit when something is already broken. Managed IT pays a partner to keep things from breaking: continuous monitoring, patching, tested backups, and security reviews, with accountability measured in uptime rather than visit counts. Most clients move to us precisely because the AMC model kept failing them.
Yes — that's the point of one accountable partner. AWS and Azure workloads, on-premise servers, networks, firewalls, endpoints, email, and licensing all sit under one retainer, one helpdesk, and one monthly report. We're an AWS partner and manage regulated, audit-ready environments.
Typically two to four weeks: we audit and document every system, deploy monitoring and security agents, set up the helpdesk, and take over vendor relationships — without disrupting daily work. From day one of the contract, the 24/7 desk is answering.
Find out where your IT will fail next — before it does
A free two-day infrastructure and security audit with a professional report. No obligation.